Bad automation tries to finish every call. The best AI voice agents know when to step aside. They escalate with context so humans don’t start cold. I’ve seen trust evaporate when callers had to repeat themselves. Exei treats escalation as success, not failure. Conversations continue instead of restarting, which is where real credibility lives. https://www.123articleonline.com/articles/1510243/best-ai-voice-agents-what-actually-separates-the-useful-from-the-useless