I'm certain this isn't person error, since the recovery phrase was present in two different sites: backed up in the file on S3, and printed over a bit of paper. In the following paragraphs we’ll share the list of concurrency wallets (the two hardware and software) that supports BIP39 standard https://one-bookmark.com/story18890988/helping-the-others-realize-the-advantages-of-bip39-seed-phrase-mnemonics-generator